Archived — Archives - 2010

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Celebrating the 15th anniversary of Canada's RADARSAT-1 Satellite

On November 4, 1995, the Canadian Space Agency launched the RADARSAT-1 satellite into orbit. This marked the beginning of the RADARSAT Program, which has continued to deliver outstanding service to Canada and the world for 15 years and counting.

A new route to commercialization: Helping Canadian businesses bring their innovations to market

The Canadian Innovation Commercialization Program (CICP) is a new initiative that aims to promote innovation and development in small and medium-sized enterprises (SME) in Canada. The program, beginning this fall, is open to Canadian innovators with pre-commercialized products and services in the fields of safety and security, health, the environment, and enabling technologies. The CICP will award contracts to Canadian innovators with qualified innovations and match them with end-users in the government. Government departments will test the products and services and then provide feedback to the innovators.

Small Business Quarterly, November 2010

The November 2010 issue of the Small Business Quarterly features an article highlighting some of the major findings of the latest financing profile on women entrepreneurs in Canada. Additional articles include recent financing activities of Canadian high growth firms and trends in job creation, business insolvencies and self-employment. Data on the impact of the recession and recovery on small and medium-sized enterprises employment are also presented.

Shopping online during the holidays?

Consumers spend an increasing amount of time shopping online these days. The Canadian Consumer Handbook has some great tips for safe online shopping.

Telecommunications Hall of Fame scholarships awarded—all four winners PhD students at CRC

Four PhD students conducting research at the Communications Research Centre Canada (CRC) have received student scholarships from Canada's Telecommunications Hall of Fame. The awards were presented at the 2010 Telecom Laureate Awards Gala in Ottawa on November 10, 2010.

Working together to drive innovation at the Atlantic Research Forum

Pulling together in the spirit of cooperation and teamwork, Industry Canada gathered with some of its portfolio partners to discuss innovation, research and economic development at the first Atlantic Research Forum in November in Halifax, N.S.

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Global Entrepreneurship Week 2010

Global Entrepreneurship Week 2010 (GEW) is a worldwide initiative promoting entrepreneurship through local and national activities. The Canadian Youth Business Foundation is the Canadian host for GEW. For more information on activities throughout Canada, visit

The key to success for young entrepreneurs: the Canadian Youth Business Foundation

Although homeowners know their residences inside and out, they often find the real estate process complicated. This is where Ken LeBlanc and Jeremy Demont of Property Guys step in and make simplifying the real estate process their business.

Panel to solicit advice of Canadians on Government support of business R&D

The Government of Canada has launched a comprehensive review of federal programs that support business innovation. As announced in Budget 2010, a six-member expert panel will provide recommendations on maximizing the effect of federal programs that contribute to innovation and create economic opportunities for business. The panel will seek submissions from interested parties and conduct focused research to support its work. It will report back in one year to the Minister of State (Science and Technology) with concrete recommendations. Details to follow in future issues of IC Headlines. For more information, please consult the Review of Federal Support to Research and Development website.

Industry Canada: One of nation's top 100 employers for 2011!

Industry Canada has been selected as one of the nation's top 100 employers, by the editors of the well-known Canada's Top 100 Employers competition. This special designation recognizes public and private sector organizations that offer an exceptional workplace.

Canada Business Ontario—New name, same great service

Canada Business Ontario's goal is to provide access to reliable, up-to-date business information and services that help small and medium sized enterprises succeed and grow.

Minister of State Moore led a successful tourism mission to China

From October 17 to 21, the Honourable Rob Moore, Minister of State (Small Business and Tourism), led a Canadian delegation of provincial tourism ministers, officials and key industry members to China.

REMINDER: Nominate an outstanding educator for the Prime Minister's Awards

The Prime Minister's Awards (PMA) honour outstanding Canadian educators in a range of disciplines, from preschool to secondary school. Now is your chance to nominate an outstanding educator in your life!

State of customer relationship management: The Canadian Report 2010

This collaborative analysis between Industry Canada, Canadian Manufacturers and Exporters, Canadian Services Coalition (an affiliate of the Canadian Chamber of Commerce), Canadian Advanced Technology Alliance, and the Program for International Competitiveness at McGill University's Desautels Faculty of Management is intended to help Canadian business executives and policy makers enhance their understanding of current market trends, the latest key performance indicators, and best practices in customer relationship management that improve domestic and international competitiveness across industries.

Canada signs three new PPH pilot project agreements

Mary Carman, CEO of the Canadian Intellectual Property Office, recently signed agreements relating to Patent Prosecution Highway (PPH) pilot projects with Finland, Germany and Spain. The three new PPH pilot projects will commence on October 1, 2010, for a period of two years ending on September 30, 2012. For more information on the pilots, visit the PPH web page, email the PPH Project Manager or call the CIPO Client Service Center at 819-934-0544 or toll-free at 1-866-997-1936.

Canadian Patent Examiners are accessing India's Traditional Knowledge Digital Library

The Canadian Intellectual Property Office recently signed an agreement with India's Council for Scientific and Industrial Research that will allow patent examiners to access the Traditional Knowledge Digital Library (TKDL). The TKDL is a representative database containing approximately 220 000 formulations selected from various classical texts of Ayurveda, Unani, Siddha and Yoga systems of medicine. To date, 150 original texts (approximately 30 million pages in total) have been translated into English, German, French, Japanese and Spanish from the original Hindi, Sanskrit, Arabic, Persian and Urdu, and placed in the database.

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2010 Prime Minister's Awards Feature New Space Award

The 2010 Prime Minister's Awards were launched on October 5th in honour of World Teachers' Day.

Measurement Canada receives ISO/IEC 17025 certification for its calibration services laboratory

Following audits performed by national and international technical experts, the technical competency of Measurement Canada's Approval and Calibration Services Laboratory (ACSL) was certified by the National Research Council (NRC) Calibration Laboratory Assessment Service (CLAS) and received ISO/IEC 17025:2005 certification.

Q2 2010 Venture Capital Monitor

The Venture Capital Monitor provides current information about the venture capital (VC) industry in Canada. This issue covers VC investment and fundraising activity in Canada during the second quarter of 2010 during the period from April to June.

October is Small Business Month

A special issue of IC Monthly Headlines will be coming your way during Small Business Week (October 17 to 23) to mark the event. We are pleased to bring you two Canadian success stories of entrepreneurs who have benefited from Industry Canada programs: the Canada Small Business Financing Program and the exciting Small Business Internship Program.

Isobel & Company

The recipe for business success calls for two key ingredients: passion and a great idea.

Small Business Internship Program Gives Small Businesses Cutting Edge

Terri-Ann Cormier is quick to recognize a great opportunity when it comes around. After learning about the Small Business Internship Program (SBIP) at a networking event, she knew it was just what she needed to launch the online portion of her business.

Small Business Week

Small Business Week, an event created and organized by the Business Development Bank of Canada (BDC), will provide Canadian entrepreneurs with many opportunities to share success stories and exchange innovative ideas. Conferences, seminars, information sessions, luncheons, trade fairs, etc.—SBW 2010 has a lot to offer to entrepreneurs eager to learn and network! Do you want to know what's happening in your city or area? Click here!

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October—Special Edition

Small Business Week 2010: Minister of State's message

From October 17 to 23, I invite you to join me in celebrating Small Business Week (SBW) in Canada. This special week provides an opportunity to acknowledge the outstanding contributions of our country's small businesses to the nation's economy. Today, there are over one million small businesses across Canada that employ almost half of our private sector workforce.

The New Leading the way in service delivery

As the Internet has grown and evolved, so too has the philosophy behind providing government services to Canadians. Governments at all levels are moving away from using their websites as digital libraries, opting instead to look at how they can better serve Canadians online.

Canada Small Business Financing Program

For almost 50 years, the Canada Small Business Financing Program has been making it easier for small businesses to get loans from financial institutions by sharing the risk with lenders.

Small Business Financing Profile: Women entrepreneurs, October 2010

This paper describes the recent financing activities of small and medium-sized enterprises (SMEs) majority-owned by women in Canada. General business characteristics and financial growth performances are compared with SMEs majority-owned by men to highlight past and current gender differences. An update of a 2004 report on women entrepreneurs, this paper is part of the SME Financing Data Initiative, a program intended to build a comprehensive knowledge on SME financing in Canada.

The Canadian Intellectual Property Office salutes the creative potential of Canadian entrepreneurs

The Canadian Intellectual Property Office (CIPO) administers Canada's IP system and granting IP rights. Encouraging invention and creativity, CIPO proudly celebrates the successes of Canada's SME business community, salutes the creative potential of Canadian entrepreneurs, and serves as a primary source of IP information to Canada's SME.

Did you know? You can write off 100% of new computers for businesses… but the window of opportunity ends on January 31, 2011!

In the 2009 Budget, the Government of Canada introduced a temporary tax measure to support Canadian businesses and provide direct stimulus to the economy. Now is a good time to buy new computers for your business because there is a temporary 100% capital cost allowance (CCA) write-off available on computers bought after January 27, 2009, and before midnight, January 31, 2011.

The Business Development Bank of Canada

The Business Development Bank of Canada (BDC) is a financial institution wholly-owned by the Government of Canada. For over 65 years BDC has aimed to promote entrepreneurship by providing financing and support to Canadian businesses, with a focus on small and medium-sized enterprises (SMEs). The BDC does not offer grants or subsidies; rather, it has a commercial mandate to seek to earn a return from the business financing it provides while extending financing into market niches that would not otherwise be served.

Simplifying the Way We Do Business

Buy and Sell is the Government of Canada's new procurement Web site that provides one location for government buyers and businesses who sell goods and services to find the information, services and tools they need to do business together. For news on this new initiative, visit or visit to see what everyone will be talking about.
Please visit the following websites for more information:

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Broadband Canada—Connecting rural Canadians

This spring, the Government of Canada began fulfilling its promise to close the digital divide between urban and rural Canadians, meaning access to broadband services may soon be coming to those parts of Canada where dial-up over phone lines is currently the only option for getting online.

Small Business Quarterly, August 2010

Do Canadians turn to self-employment during times of recession? The August 2010 issue of the Small Business Quarterly highlights findings from a Statistics Canada study of employment. The study investigates whether the job losses that occurred among individuals in paid employment during the recent economic downturn were linked to the subsequent increase in self-employment. This issue of the Small Business Quarterly also includes articles on the economic impact of the Canada Small Business Financing Program, recent trends in job creation, self-employment and the number of business establishments by firm size and region.

A family farm meets the wired future

Birtch Farms and Estate Winery of Woodstock, Ontario, was unsure how to improve its web presence until it received funding from the Small Business Internship Program to hire a student for a 12-week internship. The student, working with the company's web designer, helped to redesign the Winery's website and brought innovative ideas to its new online store.

State of Retail: The Canadian Report 2010

This collaborative analysis between Industry Canada and the Retail Council of Canada is intended to help Canadian retail sector executives as well as decision makers enhance their understanding of current market trends, the strategic significance of retail sector innovation and practices that improve business competitiveness across industries.

Small and medium-sized enterprises and relationship lending

Why do some small and medium-sized enterprises (SMEs) prefer not to seek financing? An Interpretation of Discouraged Borrowers Based on Relationship Lending is a working paper based on data from 2004. This paper is part of the SME Financing Data Initiative, whose objective is to build a comprehensive knowledge base of information on SME financing in Canada.

Do you safeguard your personal information?

With advances in electronic communications, consumer privacy has become an increasingly important issue. By taking some simple precautions, you can go a long way towards guarding your privacy, protecting your personal information and creating peace of mind. For information on guarding your privacy and personal information, visit the 'Consumer Privacy' section of the Canadian Consumer Handbook.

Amendments to Patent Rules take effect

On August 30, the Canadian Intellectual Property Office (CIPO) announced that the Governor in Council has approved the Proposed Amendments to the Patent Rules – Package #1. The Rules Amending the Patent Rules will come into force on and will clarify certain provisions in the Patent Rules on the basis of legality and procedural aspects. These amendments also bring greater legal certainty and reduce the administrative burden for applicants.

Canadian Intellectual Property Office consultation on remuneration of rights holders

The Canadian Intellectual Property Office (CIPO) will be holding a consultation on subsection 19(4) of the Patent Act from to .

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2010 Farnborough International Airshow

From July 19 to 23 the Honourable Tony Clement, Minister of Industry, attended the 2010 Farnborough International Airshow as head of the Canadian delegation.

The King of Bollywood joins forces with the Canadian Tourism Commission

Bollywood megastar Akshay Kumar will leverage his celebrity status in India to promote Canada as a premier four-season destination in his new role as the Canadian Tourism Commission's (CTC) Ambassador for India.

Copyright to get sweeping modernization with Bill C-32

On June 2, the Honourable Tony Clement, Minister of Industry, and the Honourable James Moore, Minister of Canadian Heritage and Official Languages, introduced legislation—Bill C-32—to modernize the Copyright Act.

Key Small Business Statistics, July 2010

Key Small Business Statistics is a semi-annual publication which provides information on the most frequently asked questions pertaining to small businesses in Canada. Fully 98% of businesses in Canada are considered small and they employ 48% of the labour force. Updated sections include data on the number of businesses in Canada, job creation, earnings by business size, the number of self-employed workers as well as the contribution of small businesses to Canada's gross domestic product.

True partnership—Marport deep sea technology Inc.

Winner of last year's NRC Technology Innovation Award and a world leader in sonar software and advanced acoustics technology, Marport's innovative systems can be configured for undersea intelligence, surveillance and reconnaissance, as well as many other applications suited for commercial fisheries, offshore energy and ocean science.

Students—Are you carrying debt?

As the school year is about to return this fall, tuition payments are due, books need to be purchased and consequently many students will be carrying debt. The Office of Consumer Affairs provides an online tool to help better understand and deal with debt. The online tool also provides information on making a budget, budget counselling, collection agencies, credit and credit repair.

Community Futures Volunteers

It was 25 years ago that the Government of Canada announced plans to establish the Community Futures Program with its grassroots approach to community economic development and small business growth. The Program has clearly withstood the test of time thanks in large measure to volunteer board members like Vyrn Peterson from Blind River, Ontario, who have been with the Program since the beginning.

Arts & Culture: Distinctly Canadian

There's nowhere else in the world where Inuit artists shape figures in whalebone; where you can join the 300-year-old sugar-bush party tradition.

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Ministers welcome Stephen Hawking to Canada

On June 20, 2010, Minister of Industry Tony Clement and Minister of State (Science and Technology) Gary Goodyear were at Perimeter Institute for Theoretical Physics in Waterloo, Ontario, to formally welcome Professor Stephen Hawking to Canada.

New CC-130J Hercules aircraft serves Canada's military and provides billions of dollars' worth of business to Canadian industry

The first of Canada's 17 new CC-130J Hercules tactical airlift aircraft landed at Canadian Forces Base Trenton, Ontario on June 4, 2010, before a crowd of enthusiastic onlookers, with Canada's Minister of Defence waving a Canadian flag from its cockpit.

The Office of Consumer Affairs (OCA) launches

The OCA is pleased to announce the launch of the interactive Canadian Consumer Handbook which can be found at The Handbook was created by a joint committee of federal, provincial and territorial consumer protection officials to help consumers become better-informed and more confident. It includes a directory of useful contacts and offers information on a wide range of topics such as online shopping, contracts, housing, home renovations, identity theft and collection agencies.

The economic impact of the Canada Small Business Financing Program, June 2010—Working Paper

Published by the Small Business and Tourism Branch, this paper investigates the economic impact of the Canada Small Business Financing Program (CSBFP) by using the 2004 edition of the Survey on Financing of Small and Medium Enterprises. Based on this analysis, the CSBFP contributed to approximately 10 percentage point growth in salary, employment and revenues of its participants between 2004 and 2006. Furthermore, CSBFP participants created 0.63 jobs per loan over this period.

Q1 2010 Venture Capital Monitor

Published by the Small Business and Tourism Branch, the Venture Capital Monitor provides current information about the VC industry in Canada. This issue presents the venture capital (VC) investment and fundraising trends in Q1 2010. It also describes recent federal and provincial government measures that support VC. Finally, it includes an article on the many entrepreneurship boot camps in Canada that help develop innovative start-ups.

Consultation on Manual of Patent Office Practice: Computer-Implemented Inventions

As part of the ongoing regular process of updating the Manual of Patent Office Practice (MOPOP), a draft revised Chapter 16: Computer-Implemented Inventions was released for public consultation on . Chapter 16 provides guidance and examples in order to clarify how the requirements for patentability apply to computer-implemented inventions; the proposed chapter revisions will provide greater detail for these requirements. Stakeholders will have until August 19, 2010, to provide comments on the draft chapter.

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Shaping Canada's strategy for the digital economy

What should a digital Canada look like? The Government of Canada is seeking the views of all Canadians on the priorities of, and proposals for, a digital economy strategy. The digital economy is a strong driver of innovation, which is essential to future growth across the entire Canadian economy.

Broadband Canada: Connecting rural Canadians

As part of Canada's Economic Action Plan, the Government of Canada provided $225 million over three years, beginning in 2009–10, for Industry Canada to develop and implement a strategy to extend broadband coverage.

Computers for Schools program celebrates milestone with its one millionth computer!

On April 26, 2010, the Honourable Tony Clement, Minister of Industry, was at York Street Public School in Ottawa to deliver the one millionth refurbished computer donated by the Computers for Schools program. The program provides students with access to technology by donating computers to classrooms across Canada.

Canadian satellite pioneers celebrated

A ceremony held at the CRC on May 12 celebrated the Alouette 1 Satellite Programme as a major milestone in Canada's history.

Expedited Examination of Patent Applications Related to Green Technology

The Canadian Intellectual Property Office (CIPO) is developing a new initiative that would expedite the examination of patent applications related to green technology. The Expedited Examination of Patent Applications Related to Green Technology initiative will enable rapid prosecution of specific applications.

Understanding green claims and labels in Canada

Environmental claims come in a variety of forms to help consumers identify eco-friendly products and services. The Office of Consumer Affairs offers a guide which explains some of the common green claims and labels consumers will see in Canada.

Olympians join CTC for Canadian summer campaign

Say hello again to the team with the Midas touch. A glittering array of Canadian athletes from the 2010 Olympic Winter Games has joined the Canadian Tourism Commission (CTC) for a domestic travel marketing program this summer. The aim: inspire Canadians to seek out exotic experiences at home.

Small Business Quarterly, May 2010

Published by the Small Business and Tourism Branch, the May 2010 issue of the Small Business Quarterly features an article that highlights some of the findings from a recent survey that quantifies the extent of the paperwork burden on the competitiveness of small and medium-sized businesses in Canada. Additional articles cover recent trends in job creation, business insolvencies, and the most recent self-employment figures.

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State of Design: The Canadian Report 2010

In today's complex business environment, the extent to which firms invest in product design and development (PD&D) is a key determinant of their competitiveness. Industry Canada has partnered with the Design Exchange (DX) and the Canadian Manufacturers and Exporters (CME) to produce Canada's first State of Design report. This report provides insights on:

  • Current pressures driving firms to invest in PD&D;
  • PD&D investment by industrial sectors in 2008;
  • Growth forecast of PD&D outsourcing up to 2012;
  • PD&D service industry profile;
  • Skills and employment;
  • Adoption of advanced PD&D technologies and processes; and
  • Business benefits of adopting advanced PD&D technologies and processes.

Canada Research Chairs program celebrates 10 years of research excellence

This year, the Canada Research Chairs Program is celebrating 10 years of fostering research excellence in Canadian universities across the health sciences, humanities and social sciences, and natural sciences and engineering.

University of New Brunswick research partnership receives $1 million grant for forestry project

A new research project at the University of New Brunswick will receive nearly $1 million over the next six years to develop collaborative forest management and sustainability strategies.

Spam, phishing and spyware

Want to learn how to recognize and better protect yourself from spam, phishing and spyware? The Office of Consumer Affairs offers information to help you recognize the signs of spam, phishing and spyware, and provides tips on how to better protect yourself, your computer and your email.

Analysis of regulatory compliance costs: Part I—Time/money saved, paperwork volume, and methods of compliance, April 2010

Published by the Small Business and Tourism Branch using data from the 2005 and 2008 Statistics Canada Survey of Regulatory Compliance Costs, this paper examines several aspects of paperwork burden (red tape) and sheds light on elements such as cost savings, reinvestment, paperwork volume, use of information and communication technologies, and external service providers to assist with compliance. The findings should help policy makers gain a clearer understanding of the magnitude of the paperwork burden imposed on businesses and prove useful for developing meaningful reduction initiatives.

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Celebrating World Intellectual Property Day 2010— 10th anniversary

World Intellectual Property Day, April 26, is an annual celebration linking intellectual property and creativity. It is an opportunity to celebrate and promote innovation and economic growth. This year's theme is "Innovation—Linking the World". For more information, visit

An overview of tourism in Northern Ontario

How important is tourism to Northern Ontario's economy? What do overnight visitors from Canada, the United States and overseas like to do and how much do they typically spend while in Northern Ontario? Answers to these questions and more are found in An Overview of Tourism in Northern Ontario, a report commissioned by FedNor in 2009.

New laws for competitor agreements

On , two new provisions of the Competition Act came into force. The changes to the Act allow for more effective criminal enforcement against the most serious types of cartel agreements, while providing businesses with more freedom and flexibility to benefit from legitimate alliances with their competitors. The Competition Bureau encourages businesses to learn more about their responsibilities under the law. For more information on the new changes to the Competition Act, please visit the Bureau's Web site.

Check out the "Consumer Research Post!"

Are you interested in receiving information on Industry Canada consumer news, developments in the Canadian consumer movement, upcoming national and international conferences in the consumer interest or marketplace developments of interest to consumer policy professionals? If so, check out what the Consumer Research Post has to offer!

Jeux de la Francophonie on Olympic stage

The Nickel City struck gold at the 2010 Olympic Games by creating an unprecedented level of awareness for Les Jeux de la Francophonie, an event designed for francophone youth in Canada that will be held in Greater Sudbury, Ontario in July 2011.

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The State of Entrepreneurship in Canada, February 2010

Produced by the Small Business and Tourism Branch, in collaboration with professors Eileen Fischer (York University) and Rebecca Reuber (University of Toronto), this report provides a portrait of the state of entrepreneurship in Canada. It charts entrepreneurial activity in Canada over time and compares it with leading countries. The report also defines the profile of the owners of Canadian small and medium-sized enterprises (SMEs). Finally, the report identifies areas of strength, areas for improvement, and important areas that cannot currently be addressed.

CTC makes 2010 Winter Games come alive in Japan

It was truly a global event. The Japan office of the Canadian Tourism Commission (CTC) teamed up with Japan's government broadcaster NHK to host an event over two days in the heart of Tokyo. A high-def TV screen on the main stage beamed the Opening Ceremony of the 2010 Winter Games at BC Place stadium in Vancouver, B.C.

Ask questions and read the fine print before signing a contract

Every time you sign on the dotted line make sure you understand everything in the contract first. The Canadian Consumer Handbook's section on Contracts offers valuable information to consider before signing a contract, including information on special contracts such as joining health clubs and timeshares.

Key Small Business Statistics, Special Edition: Growth Map of Canadian Firms, January 2010

Published by the Small Business and Tourism Branch, the Key Small Business Statistics is a semi-annual publication that answers the most frequently asked questions pertaining to small businesses in Canada. The January 2010 special issue provides information on the Growth Map of Canadian Firms. It examines the distribution of all Canadian firms according to their growth rate (positive or negative) in terms of employment and revenue. An analysis by firm size and industry, as well as employment created and revenue generated by firms is also included.

Small Business Quarterly, February 2010

Published by the Small Business and Tourism Branch, the February 2010 issue of the Small Business Quarterly includes a feature article on the state of entrepreneurship in Canada, as well as an article on entrepreneurship education across Canadian universities and colleges. Additional articles include recent trends in job creation, business establishment, and in the accessibility of business financing.

Natural Sciences and Engineering Research Council (NSERC) announces the launch of IN Partnership

Natural Sciences and Engineering Research Council (NSERC) announces the launch of IN Partnership, an e-mail bulletin showcasing the benefits of Research and Development (R&D) collaborations involving business and higher education researchers. Designed to raise awareness about the value of higher education-industry research partnerships, IN Partnership presents stories about the positive impacts of investments by NSERC and industry in collaborative R&D. It will also keep readers abreast of key developments and new funding initiatives relevant to industry. Read the first edition of IN Partnership and sign up for your free subscription today!

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March—Special Edition

Fraud Prevention Month

This year, the Competition Bureau is launching the 7th annual Fraud Prevention Month. Whether it's Internet or mail fraud, deceptive telemarketing or identity theft, fraud is a serious problem. The 2010 campaign theme is Online Fraud. Learn more on how to recognize it, report it and stop it.

Recognize it! Report it!

All Canadians are at risk of being victimized regardless of age, education or income. The most important thing you can do is learn how to recognize the signs of fraud, and know how and where to report it so that our law enforcement agencies can do their work.

Victim letters

Every year, the Competition Bureau receives an average of 20,000 requests and complaints. These include complaints regarding mass marketing fraud, which is fraud by mail, telephone and Internet. Here are some examples of the kinds of complaints received by the Bureau. Names and certain details have been changed to protect the identities of the victims.

Fraud Quiz

In today's tough economic times, fraudsters are as aggressive as ever in their attempts to defraud innocent victims of their hard earned cash. Decrease your chances of falling victim to fraud by increasing your knowledge of how fraudsters work and what to be wary of if they try to contact you!


The Fraud Awareness for Commercial Targets (FACT) campaign is an outreach and education initiative that provides businesses and not-for-profit organizations with the facts necessary to avoid becoming victims of fraud, which costs them millions of dollars annually.

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February—Special Edition

Industry Canada and the Winter Games—At the centre of it all

The role of IC's 2010 Winter Games Coordinating Centre and IC at the Games; our responsibilities, challenges and processes.

Industry Canada's spectrum commitment

Industry Canada's involvement with the 2010 Olympic and Paralympic Winter Games began in October 2002 with the commitment to provide spectrum management support to the Vancouver bid.

Spectrum and the Vancouver 2010 Olympic and Paralympic Winter Games

Thousands of visitors arrived in Vancouver for the 2010 Olympic and Paralympic Winter Games, and they brought equipment that operates on a wide range of frequencies. Managing the assignment of power, radio frequency and geographic area of use is important, especially to avoid harmful interference affecting the transmissions of broadcasters or safety and emergency services.

The 2010 TravelSmart Challenge, or the 95% solution

The Government of Canada in BC answers the call to encourage its employees to use sustainable means of transportation during the Games: 95% of federal employees working in Vancouver's downtown core indicate they will not use personal vehicles to get to and from work.

Olympians-visit-Canada part of CTC's 'Connecting with Canadians' program

When you're on a special trip, capturing favourite memories means there's always someone who has to be the one behind the camera. Not this time. It was a particular treat for the international Olympians, Paralympians and their families on the Canadian Tourism Commission (CTC)'s 'Connecting with Canadians' program to have a film crew doing all the work.

Are you planning to take a vacation?

An enjoyable holiday begins with careful preparation long before you pack your bags. The Office of Consumer Affair's Canadian Consumer Handbook's travel section offers a wealth of information from learning about your destination, choosing a travel agent, checking insurance needs to travelling by air.

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China grants Canada Approved Destination Status

The Canadian Tourism Commission (CTC) acknowledges the importance of Canada's agreement with China on Approved Destination Status (ADS) for Canada and our tourism industry. According to a Conference Board of Canada survey, ADS is expected to boost the yearly rate of travel to Canada from China by up to 50 per cent by 2015.

Computers for Schools: Bringing PCs to pupils

Since 1993, Computers for Schools has turned computers donated by businesses and governments into valuable learning tools for schools, libraries and other not-for-profit organizations. The program will celebrate a major milestone in 2010. Learn more, including how to donate or request a computer, here.

Communications Research Centre (CRC) to test mobile Digital Television Broadcasting in Ottawa area

In the wake of the October 16, 2009 approval of ATSC-M/H for Mobile and Handheld—the North American standard for mobile digital television (DTV) approved by the Advanced Television Systems Committee (ATSC)—the Communications Research Centre (CRC) has teamed up with industry partners Rohde & Schwarz and Moseley Broadcast to establish a test bed for evaluating mobile DTV in the Ottawa area.

Looking for some extra cash?

The Competition Bureau is warning consumers to be on the lookout for "get rich quick" and business opportunity type scams. Scam artists are well organized and eager to use the latest technologies and strategies to lure unsuspecting victims who are trying to make a little extra cash.

Are you Getting a real deal? Understand rebate promotions before you buy

You should always check the fine print of rebate offers to ensure you are getting the deal you think you are. The Competition Bureau and the Office of Consumer Affairs suggest you have a look at the pamphlet entitled Rebates: The Real Deal, which contains information to help consumers make more informed decisions about rebates.

CTC is marketer of the Year!

Marketing magazine has awarded the Canadian Tourism Commission (CTC) its prestigious Marketer of the Year award, highlighting work including a ground-breaking social media strategy through videos posted to CTC's YouTube channel and the highly successful LOCALS KNOW web campaign.

Key Small Business Financing Statistics (KSBFS)

Published by the Small Business and Tourism Branch, the 2009 edition of the KSBFS presents a number of statistics on the financing of Canadian small and medium-sized enterprises, such as credit requests and approval rates, the average value of loan requests and the intended use of financing. Some statistics are presented according to the demographic characteristics of the owners (e.g., women and visible minorities) and by region, industry and firm size.

Determinants of trade credit use by small and medium-sized enterprises in Canada, Working Paper

Published by the Small Business and Tourism Branch, this paper examines the relationship between demand, supply and importance of trade credit, and financing constraints for Canadian small and medium enterprises (SMEs). This paper is part of the SME Financing Data Initiative—a program that is intended to build a comprehensive knowledge on SME financing in Canada.

Rules Amending the Patent Rules (Formerly, Proposed Amendments to the Patent Rules—Package #1)

The Governor in Council has approved the Proposed Amendments to the Patent Rules—Package #1. The Rules Amending the Patent Rules will come into force on October 1, 2010.

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January—Special Edition

Design for Environment: Innovating to Compete

This report provides strategic information on using design for environment practices to help Canadian product design and development service providers and their supply chain partners introduce new and innovative product concepts, and compete both domestically and internationally.

Green Supply Chain Management: Retail Chains & Consumer Product Goods—A Canadian Perspective

With increased consumer interest in environmental impacts, green supply chain management is becoming increasingly important for Canadian retail chains and consumer product goods business partners. This report provides unique insights to help Canadian retail and consumer products supply chain executives understand the current trends and to recognize the benefits of adopting GSCM practices in distribution activities.

Green Supply Chain Management: Manufacturing—A Canadian Perspective

This report provides Canadian manufacturers with insights on the internal and external pressures involved in adopting green supply chain management (GSCM) practices, specific GSCM practices that manufacturers use, business benefits gained by Best-in-Class manufacturers, and the GSCM technologies and processes used to achieve them.

Green Supply Chain Management: Logistics & Transportation Services—A Canadian Perspective

Canadian distribution service firms must continuously introduce new and innovative business processes to remain competitive. This research report identifies industry perspectives, issues and drivers for green supply chain management practices, and thus helps inform logistics and transportation executives of current and future industry needs.

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